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ZDT doesn't start anymore on my computer - solutions?


Annika

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Hi ZDT-users!

 

I've been using the programme for some months on my Windows 8.1 laptop and was very happy with it. But some days ago it didn't want to start anymore. Every time I try to start it, the programme icon appears, then the progress bar on top of it, and then everything disappears and I can't study! 

I've tried to turn off my antivirus programme and the firewall before starting ZDT, but it doesn't help. Also a re-installation of the programme didn't make any difference. 

 

Did someone have the same problem and found a solution? I would be very grateful for advice.

 

Annika

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Hi, 

there is no error message. I have attached the zdt file. I had to copy the content into a word document because I wasn't allowed to attach an editor document. The "user"-file is empty in my case.

I also noticed that when trying to download and re-install the programme again, my antivirus programme (avast) was always alarmed and deleated some content of the programme. But also here it didn't help to turn avast off while doing download and installation. 

 

Thank you very much for your help!

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Hi, 

there is no error message. I have attached the zdt file. I had to copy the content into a word document because I wasn't allowed to attach an editor document. The "user"-file is empty in my case.

I also noticed that when trying to download and re-install the programme again, my antivirus programme (avast) was always alarmed and deleated some content of the programme. But also here it didn't help to turn avast off while doing download and installation. 

 

Thank you very much for your help!

zdt-file.docx

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